Monday, August 31, 2015

E.L.F. and their nonexistent return policy

Today's MONDAY MOUTH-OFF is about the cosmetics company ELF and their non-existent satisfaction guarantee/refund policy.

Before I continue this mouth-off, I want to say something positive.  ELF has some fantastic products at a fantastic price.  My all-time favorite blush/contour (shade Turks&Caicos) and blush brush is from ELF.

I still buy from ELF but not as much as I would if they stood behind their products.

With the exception of ELF, I cannot think of any major cosmetic company that has not rectified a negative product experience through refund or compensation coupon.

ELF does not have any sort of reassurance regarding their products.  This is what they say on their website regarding their return policy:

  • "We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low cost nature of our products, we are unable to offer any returns or exchanges."

So ELF will replace an item that arrives damaged (I can testify to this).  But ELF won't refund or compensate for a product that you are not satisfied with because their products are so "low cost".  I can mostly understand this when your talking a straight up money refund, but I don't understand why they aren't willing to send out a coupon to try another product in their line.

They need to think about it this way.  Maybelline has some low cost items in their line and they stand by these products despite their low cost.  They are willing to send out compensation coupons because they want consumers to keep on trying products in their line and then become brand loyal when they find products that are a "perfect fit" (Maybelline pun intended).  Customer service really is a key contributor to brand loyalty.

I know that I would spend more on ELF cosmetics if they stood by their products.  I am super curious about their Studio Flawless Finish foundation and also their entire skin care line, but I won't buy these moderate cost items without the reassurance of a refund or compensation coupon.

Would you buy more from ELF if they changed their return policy?

Sunday, August 30, 2015

Sabbath Sunday

EXODUS 20:8-11
Remember the sabbath day, to keep it holy.
Six days shalt thou labour, and do all thy work:
But the seventh day is the sabbath of the Lord thy God: 
in it thou shalt not do any work, 
thou, nor thy son, nor thy daughter, 
thy manservant, nor thy maidservant, nor thy cattle, 
nor thy stranger that is within thy gates:
For in six days the Lord made heaven and earth, 
the sea, and all that in them is, 
and rested the seventh day: 
wherefore the Lord blessed the sabbath day, 
and hallowed it.

Friday, August 28, 2015

Free Luna Sleeping Night Oil Deluxe Sample at Sephora.com

Today's FRUGAL FRIDAY post is about getting a great deal at Sephora.com.  I don't know if you have heard about Sunday Riley Luna Sleeping Night Oil, but the skin care world is all a-buzz about it.  At about $100 a bottle, it is very expensive to me, but I heard it is great for anti-aging and I have just noticed that I am beginning to age.  EEEK!  So off to Sephora I went an requested a sample of it.  I used it for a few nights and quite liked it, earthy smell and all.  So I have been keeping my eyes out for sales, ect.

Sephora is offering a free deluxe sample of it (worth $20) when you make a $25 purchase and use the code LUNAOIL.  And they are having a great sale right now on lots of other products.  So pair it with this amazing deluxe sample offer and their free 2-day flash shipping (if you have it), and you have a frugal high-end deal.

I spent about 24 hours debating with myself about whether or not to buy, but ultimately decided to go for it and I am still happy about it.  I bought a Primping with the Stars value set which includes one of my favorite mascaras, They're Real and also five other deluxe samples of highly rated Benefit Cosmetics.  This set is regularly $32 dollars (its value is much higher) and it is on sale now for $24.  Add in a $1 filler item and BOOM, you've reached the $25 dollar mark.

Here's the breakdown of my $25 purchase, worth over $52.  Now, what will you buy?

Sephora deal 08-28-2015